What Data We Collect and Why
When you open an account, we collect the details you submit — your name, contact information, and the wallet identifiers you use for bKash, Nagad or Rocket transactions. We collect this data to verify your account, process deposits and withdrawals, and keep your account secure. Payment
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data tied to your bKash or Nagad wallet is used only for transaction processing and fraud prevention — we do not share it with third parties for marketing. When you access our platform from a mobile device, we may collect device identifiers and session data to
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maintain login continuity and detect unusual access patterns. We also collect data you generate through account activity — transaction history, support conversations, and account preference settings. Retention periods vary by data type. Payment-related records are held for as long as legal and operational requirements demand. Account
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data is retained while your account remains active and for a defined period after closure. This policy applies to users in Bangladesh and other eligible regions, subject to local law. If any provision conflicts with applicable local regulation, local law takes precedence. We review and update
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this policy periodically; the current version is always available at this URL.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.